Refund Policy

Return & Refund Policy - The Basics

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help.

Returns

Timeframe: You have 30 calendar days from the date of purchase to return an item.
Condition: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
Packaging: Your item must be in the original packaging.
Proof of Purchase: Please include the receipt or proof of purchase with your return.

Refunds

Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
Processing: If your return is approved, we will initiate a refund to your original method of payment.
Timeline: You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

Costs: You will be responsible for paying for your own shipping costs for returning your item.
Non-refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

Exemptions

There are no exempt items at this time; all products are eligible for return if they meet the condition requirements above.

Contact Us
If you have any questions on how to return your item to us, please contact our support team at info@woodanddoor.com

Final Discretion: Wood & Door LLC reserves the sole right to determine if returned merchandise is in "unused and original" condition. Items that do not meet these criteria may be denied a refund or subject to a partial refund at our discretion.
Limitation of Liability: Our total liability for any claim related to a purchase is limited to the amount paid for the specific item in question. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
Policy Modifications: We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this website. Your continued use of the site after such changes constitutes your acceptance of the new terms.
Statutory Rights: This policy is in addition to, and does not affect, your statutory rights under applicable state and federal laws. In jurisdictions like New York and California, where specific 30-day return or disclosure mandates apply for 2026, [Your Company Name] will honor all prevailing legal requirements.
Processing Times: While we aim to process refunds within [e.g., 5–10] business days of receipt, we are not responsible for delays caused by third-party financial institutions or payment processors.